Store FAQ's
Why am I getting an error message that no products match my selection?
Due to manufacturer limitations, certain size/color combinations are not available. If you are ordering XS or sizes above 2XL, you may receive an error message saying “Sorry, no products matched your selection. Please choose a different combination.”
If this happens, try selecting another color that you like, or adjusting the size. We hope you’ll find a combo you like – but if not, feel free to drop us a line at info@rootcitypress.com and we’ll see what we can do!
When will my order ship?
The shipping time depends on the item(s) ordered.
Books, buttons and stickers ship from our Seattle headquarters and are usually sent out within 1-2 business days via USPS Media Mail.
Shirts, hoodies, and wearable merch are printed to order and shipped from our partners via UPS and/or USPS. Usually, these will be sent out within 2-5 business days. In the event that a product is out of stock, the delivery may be delayed. We’ll let you know as soon as possible if we are informed of any issues fulfilling your order.
Shipping email confirmations
You’ll receive an email confirmation of your order, and separate email(s) with shipping information once packages are shipped.
If you ordered items that ship from different locations (for example, a book and a shirt), you’ll receive emails when each package ships. Each email will contain a clickable tracking number where you can follow the package’s progress.
Please note that a summary of your entire order will be included in each email; we currently don’t have the ability to note which tracking number is associated with each item. If you have any questions, just reply to the email or contact us.
Do you collect sales tax?
Rootcity Press does not charge sales tax for orders delivered in the United States, with the exception of deliveries in the state of Washington, in which applicable sales tax will be added to the order amount.
Are you going to send me a bunch of marketing emails?
Nope. We only use your email address to send you information about your order. You will not be signed up for any mailing lists.
We’d love to keep in touch with you, though! If you want to stay updated on our new releases, you can follow us on Instagram or sign up for Alanna Peterson’s newsletter.
What is your return policy?
If you are not satisfied with your purchase, you can request an exchange, replacement, or refund by emailing us at info@rootcitypress.com within 7 days of receiving your order.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require that you contact us first. Please do not send your purchase back without prior contact.
Exchanges & Replacements
We only replace items if they are defective or damaged or if you received the wrong item. If you need to exchange it for the same item, please contact us for instructions.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three (3) days.
Shipping Returns
To return your product, please contact us for shipping instructions.
You will be responsible for paying the shipping costs of returning your item unless we sent you the incorrect item or it is damaged or defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, except in the case of incorrect or damaged items.
I still have more questions!
Contact us for any other questions you have related to ordering, shipping, refunds, or returns.